Terrible consumer service - Consumer Complaint for Bradlows - Head Office

We have been trying to get our couches fixed since late 2019. The couches starting peeling off within two years of being purchased. Since the warranty still applied, we went to the branch in Landros, Polokwane to get them repaired. We have physically visited the store and made phone calls to the branch, complaints departed and emailed the main office to get the couches fixed. We were told representatives from the warehouse will come to our home to assess the problem in order to get the couched fixed or replace them. We make calls where we are told that we will be called back with at least a reference number which it seems no one seems to have. No call or other communication about this matter is exchanged with us with regards to the reference number as indication that this matter has been processed and will be taken care of. No calls are returned after a minimum of three calls every other day requesting assistance with this matter (In most cases we speak to someone who seems to not be able to help but offers to have us called back by someone who can help). I have escalated this matter to different branches of which every time we are told the matter is been looked at, we told representatives will be sent to our home to take care of these repairs and still nothing. I have asked countless times ,when I do happen to get in touch of anyone willing to listen, for a reference number but I keep getting bounced to the Landros branch in Polokwane where I purchased the couches to the warehouse where the repair staff are stationed. I am very frustrated and would like value for my money.