No Refund !!! - Consumer Complaint for Chowking - Head Office

My order was cancelled due to my number is unreachable and they don't give a refund as my order was allegedly already prepared and sent out. Like come on!! Before they prepare the order, the branch usually contacts the customer and if the customer did not answer, they won't proceed in preparing them. How would I know? After I realized that I put an inactive phone number, I immediately re-order with my active number, they were able to contact me and confirm the order before they prepare them.