Talking points - Consumer Complaint for Vodacom - Head Office

Good day

I came across the this great data deal that month and thought it would be convenient for me because am using Samsung J6+ and it only uses one sim card and i lost atleast 2 router devices since last year. My problem is the lady that was helping me converting my prepaid number to a contract number did not tell me that once i convert the number to a contract number im forfeiting the talking points over 1000 that i was planing to use buy a new phone. I went to Vodacom shop in Burgersfort in Limpopo to get a new phone with the talking points and thats were i learned that i dont have talking points anymore. Vodacom is a big brand and i dont believe the target is to push as many sales as you can but also make sure your customers are satisfied with your products. I was sad to learn that all the points that i was saving for a new phone were forfeited when i converted to contract.