Waiting for my refund for 3 months - Consumer Complaint for MAKRO - Head Office

I made an online purchase 25 May 2020 at Makro Wonderboom Store. Half of my order was cancelled by the store & I'm still waiting for my refund. This is unacceptable & extremely unprofessional. I used to love shopping at your stores, but this has immensely affected my opinion. This issue has caused further costs as I had to travel to my bank for proof of payment requested by your company in PDF format, which my bank was unable to supply as I used your online payment system. I was referred to finance & was never contacted by anyone in your finance department. I am very disappointed in this experience. This needs to be attended to as soon as possible.