Bought a Bosch washing machine and they never exchange or refund made an excuse of policy expired - Consumer Complaint for MAKRO - Head Office



SENDER
Maxine
I am disappointed I called bosch management for a machine that was giving me problems from the 3rd month of purchase due to covid 19 they were not able to exchange or refund first excuse this was in May and March and machine was purchased in December...


Then when I could not handle this issue I went into the store and wrote down all the issues and problems of the machine but for them to submit but they saying that I only made one complaint of the machine shocking which is lies they must have the proof because they saying the technician said that the only fault was that it was shocking which is utter nonsense!

I complained because it's not filling enough water for the clothes to wash,


Its choosing the water level on its own,

It's selecting warm and hot water even after we have pressed cold as we do not have a geyser!


It's spinning so fast that it's tearing all our clothes!

The technician himself admitted to not checking the machine properly for all defects!

And apologized said he is only a technician and not the service provider or the person who built or sold the machine!

He says it requires a new circuit board, glass door, rubber fitting and motor because it's spinning too fast!

I have wasted so much money on airtime calling and insisting for help!

I don't want it fixed because he had that opportunity to fix it but he said the machine was perfectly fine...

I want a new machine or a credit put back into my account so I can buy something worth the money i am spending I can't invest in something to give me problems within 3 months of purchase then have the problem worsen as the months go buy!

This is not value for money as i have to keep visiting the doctor because of my arthritis problem, post nasal drip and allergies!

I buy skip auto and omo auto for the machine I can no longer handle this because my bone structure is deteriorating as the washing is becoming too much for me!

You are not running at a loss if I'm returning to purchase something else!

I'm the one running a loss
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COMPLAINT #7884 - Refund / Exchange Issues
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