Bad services - Consumer Complaint for PEP STORES

I send my brother to collect parcel at P4754 he take a South African license. At 3pm he was at shop until 5 the shop close no help the cashier say they dont use license come back without servise Im really freak out many people involved in this conversation try to make her understanding bt she's a manager she has to used that position. I call at paxi they say you can collect parcel with license I dont know what the cashier in her mind. I like answers.