Vodacom bad service - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeI have been having so many probs with vodacom. Firstly I applied for a contract.it was approved. Then some lady phoned me to confirm all so she can send the phone. She said it was an open line and I wanted a top up line.Now i know for a fact that I chose a open line and my daughter will confirm this seeing she was with me when I applied online. The same thing happened to her so by the way. Well the lady said she can't fix it and she will have to cancel the order and I must reapply. I did and it was declined.Iphoned vodacom and asked what was going on and they said I can't re apply so soon. I must wait 90 days. I filed a complaint and they said they can't help me seeing it was my fault that I chose the wrong package. I got a call from Leonard that works for vodacom. He was very very rude and would not even listen to me. How the hell does vodacom have people work for them that are so rude.Needless to say,he was no help at all. I will be taking my business to MTN. And this after we have been customers of vodacom for many years. Bad really bad service. And this guy Leonard should be fired for treating customers so bad.
Reply by Samkelo Sithole on 4 December, 2020
Comment I have a problem with vodacom service since from September 2020 when I recharge I will make some calls and be left with some amount of airtime when I wake up the following day the airtime is finished. I kept quiet monitoring this stealing process of people's airtime, I reported this but still by October and November 2020 it happened again,the same thing now in December still it still happening. I have two phones one of the number it is for Telkom and the other is vodacom when I call vodacom to report my issue they are saying they find that I call myself even at night this is impossible how can a person call himself, I believe vodacom network systems has been compromised, I feel it is not safe to use it anymore. If this is not vodacom personal doing this thing of stealing then they must find a thief,I for me, I was rating vodacom as the best network to be use in RSA but with this issue am leaving it now.
COMPLAINT #9406 - Contract Issues