Accounts and cancelled contract - Consumer Complaint for Vodacom - Head Office

Afternoon, I recently signed a month to month contract with vodacom. My fibre connection was stopped upruptly after using it only 3 weeks. I contacted the customer service center where I learnt that I am in arrears with a cellphone contract which I cancelled last year the 27 August. After sending me back and forth they told me whomever I spoke to regarding cancellation didn't complete the documentation and that's why they still expected me to pay monthly. I had a three way call on the 15 February with the ppl in accounts department who told me they are aware of the problem and it will be resolved. I agreed for debit order regarding my fibre contract and no money was deducted the 15 March 2021. I phoned on the 22 March 2021 where I was told not to worry as the money will be deducted the end of the month. On the 31 March 2021 I contacted your customer service centre once again and was told I am in arrears with the fibre and cellphone contract( the one that was cancelled). It makes me frustrated because I am willing to pay the fibre contract, but I need a billing statement to see why the amount is much more than what I signed up for. The other problem that I have is that the ppl at the center told me they going to send me the amount via SMS I am still waiting. A guy named Rajap said he will logged a call to the manager on the 31 March 2021 I so they can get back to me within 2 - 24 I am still waiting in anticipation. It seems that the ppl working at the call center don't have a clue on how to do there work. If I am going to be blacklisted due to the staff not going there work properly I will escalate this matter to my lawyer. I am willing to pay my fibre bill just forward the amount with billing system please. The sooner you get back to me the sooner the bill will be paid. The cellphone contract bill from 2013 ( 2 year ) I want the amount to cleared immediately as it was cancelled. Hope you don't fail me cause this is my last resort as your ppl at the call center can't help me. Contact me on 0650939233 or email me at melissa***@gmail.com.