poor service - Consumer Complaint for J&T Express Philippines

he didn't inform me that he is going to deliver my parcel . im waiting with his call but nobody call my number in that day. i called their office one of their admin said that the rider txt me on that day but wala akong na received,they already know that we are in the province even he txt my number but much better he also call me just to be sure that i am going to received his information about my parcel. dapat tumatawag kasi my possibility na hindi matatanggap ang txt .. this is not my first incounter pero pinagbibigyan ko lamg namn yon pero parang nakakabwesit na kasi attitude nito . willing akong mag memeet up or pick up wag lang i return to seller na hindi man lang ako iniinform na may parcel na pala ako kasi nag mumukha akong tanga sa paghihintay ng parcel .