connected but no internet access - Consumer Complaint for Converge ICT Solutions Inc.

for almost a week we have no internet access under account number 1111202027608 located at 162 Elpidio St., Bragado Homes, Mabalanoy, San Juan, Batangas for Mrs. Merlita S. Pasatiempo's account. we have tried using trouble shooting techniques but it doesnt work. when we check with the connection it says "network log in required". I have called your costumer service office twice and according to them configuration will be and needed to be done. I was actually requesting already for a technician to look into this. it has been a week already and no progress has been done. please exert your effort in extending your assistance since 6 students depend on this for their on-line studies.