Misleading - Consumer Complaint for Vodacom - Head Office

Vodacom is by the worst I have ever dealt with, I made an application online for a contract in which they approved so I then realized that the delivery address needed to be changed as I would be at work during delivery hours so I called on to change that, so I decided to call in and do exactly that, I spoke to an agent who advised me that he'll have to transfer me to after sales to edit the application and that it has been approved so he then transferred me, I waited for an answer but there was no answer and the agent came back onto the line and told me they may be closed but they supposed to work until 5pm but it was 4.40pm and nobody is picking up so he gave me a number to call to get ahold of them the next day. I went to work and because I deal with banking details I cannot have my phone with me during work hours unless its break time and they called at 9am, I missed the call as my break is at 10am so I called in to speak to them and then was told by the agent that the contract is declined that's why they didn't call which then messed up my entire day. I waited until I got home from work to query this and call in again, I was then told that it's not declined but provisionally approved which means I'm approved for a Sim card only, I was furious cause I had canceled my contract with telkom which was about to me delivered to go to Vodacom but this is the kind of service I recieved. I explained to the agent who was extremely rude and told me he that I must send an email to Vodacom and they will take it up further, I did exactly that and clearly specified on the email to please call during my breaks and left the times as well. Again Vodacom decides that it's fine to call at 9am and I miss the call again, they then sms me saying Vodacom is tried to contact you and will be in touch during the course of the day and this was yesterday Tuesday 23 June 2020, I have not received a call from then up until now to resolve my problem. What kind of service is this from such a provider, pathetic and as for the agents they employ has no respect and extremely rude. Vodacom the level of service from you guys was pathetic and further more you aren't even bothered about the customers problems and queries all you care about is making money, just that a customer is the one that pays your salary with a customer you are nothing. I'm not even sure if I will ever be assisted or if I will have my ticket number with me with no assistance until the end of time itself