Good day, trust this finds you well.
My name is Michelle, my daughter janisa was at the dispenser to get some medicine on her medical card. She has been many times before and we never had a problem.my daughter is under her father medical aid card and he pass away four years ago and left an insurance to continu medical aid until she 21. She has a card with her details on. In four years we never had a problem nore ever had been asked from Diachem for proff that her card. She asked my 15 year for an ID or driver's license, my daughter proseded to say she under age on 15 she doesn't have that.
Robin the lady question then got aggregate with her and said well how do I know it you.
I was shopping for my stuff close by when I heard my daughter call out for me. I got to the lady and she was so rude and I said how must she prove it. She says must go home and get birth certificate. I was so angry and said that a first I have ever been ask of that a dischem. I was there last week and never been asked of that. She then says it's rule and I said it's never been asked. Let's not forget she rude she raises her voice and that was me me I shouted called her names. I asked for a manager she say there is no manager there.
She then leaves us to serve someone else and I'm waiting for her then I ask her and say what am I waiting for, she says when she done she call for a manager after telling me there was not one. I wait she then serves another person. I'm still waiting with my daughter when she carries on serving other people next to me.
I asked how long am I waiting for mangers, she turns around says when she done serving others.
I think it's discussing as I and my old father shop there and I will differently not ever go there again.
I told her I will take this further.
I took me pic of her and time I was waiting at that and I did record her when asking how long am I waiting.
I work with alot of clients that go there and I'll be sure to talk about experience I had.
Maybe hello Peter should view this.
I'm discussed at her work ethic and left to go somewhere else to get what I needed as my old sick father was waiting in the heat for all this.
I always said the staff there are amazing until I dealt with Robin.
Appuling.
Many thanks
Michelle.
0604590592
Mich***@gmail.com