Huawei - Consumer Complaint for Vodacom - Head Office

I upgraded to a Huawei P30 lite recently and only received the device 17/05/2019 and then I read about the ban that has been placed on Huawei and I want to return the phone ( I have not used or transferred anything over to this device not even inserted my sim card as yet), I phoned the call centre and upgrade department and was told I can return the phone, but the store is refusing.