Defy Double Door Fridge less than a year old - Consumer Complaint for Bradlows - Head Office

I am disappointed in the service we have received from the Bluff Branch, our fridge started making a loud noise a week ago we contacted Thembi as she was the one we dealt with, she said she logged the complaint and that a technician will be in contact. Since then no one has contacted us the fridge is gone worse, we had to throw away so much food as the freezer defrosted everything, yesterday it started smelling like gas is leaking, we live in flat so we can smell the gas through the whole flat, I have a 6 year old who is complaining about the smell and he cant breathe properly, we are also struggling. We then told Thembi again via whatsapp she said that the turnaround time for complaints is 21 days, what nonsense is this? Only to phone the complaints department this morning and find out that our complaint was only logged yesterday. I am so pissed off as this problem was supposed to be resolved already. Who is going to be liable for the cost of the food we had to throw away? Still they cannot tell me when a technician will come out to sort this out. Your service is very bad. I will not buy from your store again.