LOS light either Red or Blinks rapidly (green/yellow) - Consumer Complaint for Converge ICT Solutions Inc.

Our wifi was not working since the 10th of November. We opted to wait until it worked again for it could possibly be just a short outage. Novembery 11th when the typhoon hit and we lost electricity on the 12th around morning so we understood the situation since it was unprecedented. Electricity came back but not our internet connection so I filed a complaint to their technical support which they acknowledged. Days pass and no response from them so I decided to follow up (still no response), opted to message them on their twitter account but after providing our converge account I never got a response either. Yesterday (November 17th) they (Converge ICT) declared an outage and that it would affect a lot of consumers, to which again, I understood but they posted a message saying the issue was resolved but until now our internet connection is still not working. So i went to follow up and still got no response from either e-mail, twitter or facebook messenger. It has been a frustrating week and I would be more understanding if they generated some sort of response to any of my queries.