Poor customer etiquette, poor management of stock at dispatch, staff is unprofessional - Consumer Complaint for CTM Head Office



SENDER
Mmaphefo
In hope that matter will be dealt with timeously.
We bought tiles at CTM Montana, and on the day of the purchase, we had a small car and told Tsakane Pretty,the cashier,that we will be sending someone to come and collect the stock. Tsakane never cared to explain correct procedure to be done, she says she "thought we knew" what was to be done. We left the store without stock as explained. Like any other store I've purschase products in, I DO NOT expect my products, fully paid for,to get lost in a huge store as CTM without any trace.
Two messages were sent saying that stock was ready for collection. The bakkie was not ready to go for collection. The last message was sent again on the 23rd of October that stock was ready for collection. Then the person to collect went to CTM Montana, and was welcomed by employees full of attitude. To our surprise, we are told that the tiles and cements were collected,by who, I don't know. The cashier, Tsakane was so rude that she told us that she has indicated that on the system that we have collected. All the manager could say to us was..."he is not interested in our complaint, all he knows was that we have collected our stuff". We asked for the person who works in dispatch so that we re shown who the stuff was handed to as it was definitely not us, what is it that they check against to ensure that correct material is being issued to the correct person, how does the system subtract material that was not even issued out at dispatch? What system is CTM following. Do you rely only on what the system says, or must you not check against the actual stock you have in store, against what has been issued? If the material purchased is not in store...I believe the very same employees must tell us where the stock is. I still have the original receipt, not signed, no stamp or anything showing that it was seen by someone from dispatch atleast.

What angers me the most is, you get into the store, stay 30 minutes because anyone can assist you, and the moment they realise that there is a problem, no one wants to take responsibility and accountability, and the whole store hangs up against you,everyone yells at you without knowing what needs to be addressed, manager has no back-bone.

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COMPLAINT #7771 - Customer Service Issues
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