The worst service ever. - Consumer Complaint for PEP STORES

Im very sad with the service with pep money card, I bought tokens to load money in my account the tokens work like airtime, unfortunately I lost the slip.i went back to the store i was told the is nothing they can do they they can't reprint the slip, I went back home and decided to call the number at the back of my card and I was told to go and make an affidavit that i lost money and it must be accompanied with my id copy , copy of the card, and the journal from the store i did as they told me and 3 days later i called them they said it will take 5 to 7 days to get that money , as i speak is morethan that seven days now i don't even have airtime im so helpless and fraustrated, im never using that pep money what what again i will never ever after getting that money if i wil ever get it i wil definitely throw that useless card into the bin, I say never