Missing items from order - Consumer Complaint for FoodPanda - Head Office

I used to order food from foodpanda. On 6th april tried ordering food from savour foods and when order received the package was missing order items. Contacted customer support and was provided with reference number for my issue and comments that representative will contact within 24 hours, waited for response but issue was not resolve. On my support request on 7th april the guy at support said u didn't raised ur issue within 24 hours that is why refund is not possible although I had contacted there support on 6th of april.