I find it disappointing to have to resort to laying a complaint or having to become frustrated with the call centre agents just to have the problem sorted out. I am told that they are working from home - does this mean there is no one able to assist? I have been phoning your customer care agents for the last 4 weeks and asking for assistance to access my emails, just to be told that this is a technical issue and they will get some to call. -still waiting. I even went to your branch in Fourways and was told that the Technical guy will be in on Thursday, the 18th June. He could not assist me and a call was logged and was told that someone will contact me within 24 hours -still waiting. I have another reference number 1-34717982454536 and was told that a Solution Expert will contact me. Please advise when this is going to happen or if it going to happen any time soon?
I can log into 'MY VODACOM' , but it does not allow me log into "VODAMAIL", even though I log in with the same details.