Rude Staff - Consumer Complaint for MAKRO - Head Office

Good Day, today 30 Sapt 2020 at 16:40 myself and my husband visited Makro Ottery he was at the appliances department and was waiting a very long time for a staff member who has contacted more than one occasion about a microwave suddenly a guy Edgar Rolland appears and has a scuffle with my husband and a very bad attitude with me he push my husband and was swearing and threatening us phoning people and telling staff we going to see when we get outside I left my whole trolley of goods I tried to explain to a white lady sayong that I want to file a complaint against that person but she did not acknowledged it and ignore me saying agh man I want head office to dismiss Edgar with immediate effect because we shop at Makro regularly, a short and fat lite in complection girl told Edgar that I want to file a complaint he pointed at me saying sy kan sê wat sy wil all staff say his the big boss apparently but if so it don't give him a right to tell me who am I and he don't care if my husband is a millionaire or not and he don't who we are we can't demand products that they don't have but my husband tried to explain that he spoke to an employee of that department so Edgar told my husband that my husband is starting to piss him off now and that my husband must get lost , the white lady said she is risk management ,now I don't know the story that the staff told her because her whole mindset was different. As risk management you take a customer's details and complaint escalate the complaint to the correct department and deal with that staff member also none of the staff had name tags so I can't give names of any of them. Edgar Rolland threatened my husband he spoke bad about myself and my husband infront of us he was calling people to come wait outside and I don't think any company should have that type of staff member's firstly he don't know how to speak to customer's and he is not helpful and secondly he back chat customer's thirdly he is threatens customer's and chase customer's away he is bad for business but what we have been told is his the big boss there so I don't know the hold he has over staff member's and I have over 20years of retail experience no where in history do staff talk back or threaten customer's that calls for immediate dismissal and if staff wear name tags I could've submit names for them all to be dealt with especially that girl who stood and listened and then went and told him I want to file a complaint. The outcome of my complaint is that I want to see this person is dismissed sothat I can continue to shopping at the Ottery Store and I want proof that this person is dismissed due to the safety of customers or I can file a complaint at court against the company