Good day,
Thank you firstly for the response.
To start I have been liaising with Mr Pule at the South Gate branch for the past 5 weeks.
My complaint is that I purchased a bathroom set which is been faults from day 1 . It was called the cradle stone bathroom set which was at a cost of R23 299.60.
Document no.2114756550
Sales person: Sipho Kota
Manager : Mr Pule
Complained reported Mr Pule
Branch Southgate
The first Toilet Pan was not flushing, the water was overflowing from the tank has the whole was too small, however they changed it. Please note it was my cost to have it again removed and taken back to the store.
The second toilet pan they gave me was uneven and water still flowed if you just sat on the pan. This time however Mr Pule the manager sent out a plumber who reported back to Mr Pule that the set is not in order and it needs to be taken back to the store.
I have contacted Mr Pule, who confirmed that he is waiting for the company to send out their rep to come and see the bathroom set. It’s now 5 – 6 weeks later and I am still waiting. I don’t think Mr Pule has really took this serious , I am a head manager at a financial institution and I would never treat my customer that way. I would probably be fired. I have paid a lot of money for the set, and it has held up all my other preparations in completing my bathroom. I have sent Mr Pule a few WhatsApp messages and its now so frustrating that I am not getting the help.
Please assist urgently and can I please have the CEO number or email so I can email him my frustration.
Mohamed Salim Shaik
0848400919
msh***@fnb.co.za