To whom it may concern.
I am sending this letter full of anger and dissatisfaction from a store Manager by the name of Tshepiso Magubane at PEP CELL Vosloorus at Goldspot.
I made a mistake a purchased Vodacom airtime instead of Cell C when I asked to change to Cell C he said no refunds allow yet I did not ask for refund I asked to change the airtime. She then said if I didn’t leave the store she would help me yet I came back seconds after buying the airtime because I had not left the complex she refused to help me and I left the store without my airtime or my money as she had the voucher with her when I left.
Worse off all she was rude and unhelpful to me as a client in the store.
I would like disciplinary action taken against her and I would like my airtime or my money or is PEP cell a place where client get robbed of their hard earned monies?
This email is my first step in getting what is rightfully mine hopefully you will be able to assist because as I said when I left the shop I didn’t have my airtime or my money.