Refuse to fix their own mistake - Consumer Complaint for Vodacom - Head Office

Vodacom refuse to fix their own mistake and after 9months of trying, nothing changed. I get promise after promise that some so called manager will call me back, even from the legal department - nothing ever happens. Shocking service to say the least. I am no at the point where I want to act in a matter to make a massive statement, even if that gets me into prison. I had enough!!!