Good Day
I went to Clicks Store at Southdowns this afternoon. I was with my 75 year old father who had a heart attack last month in December. He was discharged from Union Netcare Hospital in Alberton on the 28th December. He was given a prescription and we had to get his first batch of his medication from Clicks store at the same hospital. He obviously used his medical aid card to get this.
During sometime in January he ran out of meds and went to the local pharmacy at Heilbron in Free State this is where he resides, we have no Clicks store there.
Now he’s in Centurion visiting, because he wants to be closer to the Union Netcare hospital for his follow up session in coming weeks. Unfortunately while he’s here he runs out of meds, we go to a closer Clicks Store and that’s at Southdowns shopping centre.
A guy called Sello Mallakane tells me he can’t help us because my dad has no clubcard. I tell him but he has his medical aid with, and surely the first prescription must have been uploaded on the system. He tells me that he’s telling me that he won’t be able to help me and I want to tell him how to do his job, I then tell him that’s not the case but surely they should have this information on their system i them ask him to call the Union Netcare Hospital Clicks Store to ask for a prescription, he tells me he can’t he doesn’t have their number. At this point I was really taken aback because Clicks stores should have another clicks store number, he tells me he only have Centurion ones only. I said I’ll google them for you and call them he tells me to go ahead with an attitude. I manage to find them and ask if they can email this store my dad’s prescription, they tell me their admin doesn’t work on weekends.
Then Sello asked to speak to them at this point he’s trying to prove his point telling the guy on the phone that “yeah I told them we can’t help them without a clubcard and they are arguing with me”.
I then say to him it’s fine if you can’t help me I’ll call them on Monday to get a prescription we will come back. He then says the people you were talking to on the phone are not from Clicks! But what surprises me is that he spoke to the same people even telling them that I argue with him. Wooow!
What if this was an emergency? Should my dad suffer more few days because of a clubcard? While the store has his medical aid and prescription? Why is this not uploaded in the system?
I’m disgusted by this guy’s attitude. It’s appalling to witness an employee, Sello Mallakane of such a respected chain store to behave in that manner. I was both shocked and disappointed to be treated in this way and believe you should be made aware of your employees actions.
I trust this is not the way Clicks business and that you will address my concern with Sello Mallakane about the incident. I’m open to discussing the matter further and hope you will respond with a solution to prevent this from happening again.
Regards
Ms Moroesi Mohoebi
moro***@icloud.com
074 565 2309