Extremely disappointed with Bradlows service - Consumer Complaint for Bradlows - Head Office

I made a settlement early last month at the Groblersdal mall, but to my surprise the Bradlows has deducted again at the end of September. i have launch a complain early this month it's been three weeks but the shop told me that the refund is authorized for three weeks but not yet on Finance. Does Bradlows take a month to refund. this is really a poor service we are experiencing at Bradlows