My name is Mpho Mothebeng. On the 20th January 2021 I bought a generator worth P1500 at Mogoditshane branch in Gaborone, Botswana( shop number 695) I paid and was told to collect the generator at the warehouse in Phakalane. I sent someone to collect for me after discussion it with the shop manager Mr. Benjamin who enquired at the warehouse and was told by Mr Mokoto that they are left with 15 generators so I can come and collect mine. Unfortunately they refused to give the person I asked to collect for me though I have paid. They even refused to give me the generator which was on display. Today the 21st January I went to the shop only to be told that the generators are finished but how I don’t know because mine was already paid for. I spoke to the General Manager Mr Kgari who could not assist me resolve this issue after spending 4 hours at the shop.
May I also point that I was not pleased with the customer service of Mr Benjamin( shop manager) and Mr. Kgari ( General Manager)
May I kindly ask your good office to intervene in this issue because all i need it’s a generator not a refund
Your earliest response will be much appreciated
Kind regards,
Mpho Mothebeng
Mobile number:+267 76757528
