This morning at approximately 10am at Oliver Tambo Airport,I asked Mokhadi Rametse (Dischem Airport) for a pen, she works at the Dischem (next to the security checkpoint) and she very (rough treatment) rudely refused, the pen was required for completing forms at the security check point. I approached her a few minutes later and asked for her name which she gave me and told her that i would lodge a complaint about her. As i was walking away, she then went on a tirade yelling and screaming for 5 minutes stating the pen is hers, its not the companies, that she refused the pen because she doesnt want to contract
Corona, its her pen she can do what she wants with it, i can lodge the complaint if i want to. The point is well shes in her right to refuse with her pen, my greivance is the manner in which she did so. As a customer of Dischem, do we not deserve respect, should she not treat all of us with respect and dignity. Shes the ultimate example of bad customer service and surely she should know and do better.