Customer complaint regarding 3G stick service delivery. - Consumer Complaint for Vodacom - Head Office



SENDER
Mr.Manuel Magro
I have been on a Vodacom 3G stick data bundle contract for many years for compatibility reasons, but I also know that the technology is old. I will have to upgrade my old system that I used the stick for anyway(Windows 7, as from January 2020, is not supported anymore). I am supposed to get 10 GB of data per month, but I noted that I cannot use the stick anymore(Data has been cut). It is definitely a Vodacom lack of service delivery issue. However, Vodacom still requires of me to pay for the full term. If the service can be delivered, I am willing to continue and honour the current contract until it expires. I believe there is a little more than a year left on the current contract. I am willing to accept a better solution for the remaining term of the contract if Vodacom can agree to support me with the necessary service to honour Vodacom's side of the contract. It is contract break and service theft that is taking place here and with corruption running rife, please contribute to do the right thing and not allow theft to taint an otherwise good company image. Every client deserves to receive service for payment and to be treated with transparency. Thanks in Advance and have a blessed day.
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COMPLAINT #14458 - Service Issues
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