Sales order no:13885182
Reference no: 9000069105
I had purchased a set of sofas on 23 September 2019. Since then, I have been having continuous issues with the poor quality and workmanship of the product. I have since sent the product in for repairs two times already and each time in has come back in a condition worse than it previously was. Now again, for the 3rd time, 4 weeks ago, they have collected it for repairs with no feedback since. Whilst they are still in possession of the 3 seater, the other 2 pieces are continuing to deteriorate.
This is now totally unacceptable as I demand to be replaced with a new set of couches (not the same style as it has already proven to be of pathetic quality) or to be refunded in full. I will not be making any payments going forward until I am given a new sofa set. It is appalling to see that a company such as yourselves is associated with such low quality products. Your standards have dropped extremely low and your lack of customer feedback is equally disturbing.
Attached below, please see the poor workmanship and "repairs" that have been carried out. Unfortunately, the site only allows for 1 picture upload as I have quite a few pictures with the different faults and how it is falling apart. I truly hope that you will take steps to remedy the situation and salvage your reputation.
Regards
Mrs Melissa Retief
084 439 5965
