BROKEN TROLLEY - Consumer Complaint for Dischem Bedford Centre

Iam living in Kimberley. On Monday the 31st May 2021 I visted Dischem in Kimberley to buy some MCT and olive oil and a pack of tissues. When I put the olive oil into the trolley, the bottle of oil slipped out of the trolley and fall down on the floor and broke into pieces and spill the olive oil all over my boots I was wearing. I went and complained to the manager MR VAN DER WALT about the incident because my boots are totally spoiled and damaged.Its Dischem's fault because of the trolley that was unfit to use. I am a pensioner and feels my boots are destroyed. The least Dischem could do, is to give me a R200 or more, shopping voucher to refund me for the damage to my boots. I love to buy at Dischem but feel my complaint was not propperly handled and I am not satisfied with how your Kimberley branch handled the situation. I do have a friend who saw what happened and the state that damaged trolley was in. When I left the store, a worker was standing there and waited to take the trolley away. WHY WAITED UNTIL SOMEBODY EXPERIENCED A PROBLEM WITH THE TROLLEY, SHOULD IT NOT BE CHECKED BEFOREHAND TO SEE IF THE TROLLEYS WERE IN WORKING CONDITION FOR YOUR CUSTOMERS BEST SHOPPING EXPERIENCE? I HOPE TO HEAR FROM YOU SOON.