Good day
I got an email from clicks on the 22nd of September.
17030787, 200921-001-0736
Thank you for shopping at our online store.
The following item: Payless 2-Ply Toilet Paper 18 Rolls (2) , was unfortunately not in stock at the time of packing your order and we therefore need to refund you.
We would like to offer you a Cashback reward to the value of the items not included in the order; loaded onto your Clicks Clubcard which is redeemable online or in store, however, should you rather prefer a refund account you used in the online transaction: Credit card refunds will take 3 - 5 working days to reflect and other payment options will require the banking details of the account used in the transaction and a copy of the account holders ID/Driver’s licence. These Bank refunds will be processed within 14 - 17 working days of documents being received.
I then responded the following day with my banking details and since then I haven't received the refund or even the response. I have sent several emails regarding this and all I get is that my query has been escalated and that's it.
No further feedback is received after that.
If this not not resolved by Monday, I'm taking this to hellopeter. I'm really tired of sending emails after emails.
Regards
Muofhe
0738310718