SHITTY SERVICE - Consumer Complaint for MAKRO - Head Office

I ordered a Samsung TV for R7500 on the 15 May 2020. On the 29 May 2020, it was handed to the couriers. To date I have not received it?????????? Despite this, the Makro website is saying that my order is complete????? What the actual f%&*??? Where the f£$% is my TV??? This is the worst shittiest service I have ever received on an online purchase! Things from abroad get delivered sooner. The only thing Makro does on time, is take your money. I will NEVER recommend Makro to anyone. If they cannot commit to their 14 working day time period, customers should be entitled to a full refund. This is illegal bullshit and violates the Consumer Protection Act. If they do not respond to this email and complaint, I will be filing a motion with the Consumer Council as I consider them have stolen my money. Their deliver services (DAWNWING) is just as shitty. They literally NEVER answer calls just like the Makro customer services line. Where the hell is my TV?????????? Can someone at least have the dignity to respond to this complaint??????????