I am in the exact same boat, applied for relocation waited my 30 days,process was followed, a new fiber line was installed by Vumatel 13 days later still not activated debit orders goes off, 100's off calls made to customer care spoken to team leaders no response no progress data had to be purchased with another network in order to get our work done as my wife works from home, the first and biggest issue is that Vodacom's escalation process is corrupted, management and supervisors are hiding behind their front line workers who Is getting paid to apologize to customers the entire day, second issue is their transparency and loyalty towards their customers in any business you have to have ethics which Vodacom does not only lack but this does not exist in their DNA, I urgently require my line to be activated and refunded for days my line was not active SR210526-636369.