Promotion items - Consumer Complaint for MAKRO - Head Office



SENDER
Nadia Joubert
The frozen pizzas were in the promotion fridge so one would assume they are on special. I asked 3 staff members to get the correct person to ask what the special is as there was no price. 1st staff member said I don't work in this department and there is no special, second person said I will call someone, 3rd person said there is no special, then I asked why is it in the promo fridge, clueless?? . I got highly irritated as I have all my cousins friends over and thought it would be great to get a couple of pizzas as I saw on promotion.

I asked for the manager and was told to go to the office. I work in tourism / customer service and normally the manager goes to customer not the other way around??

Upon walking out I asked for the manager of the frozen food section, he was no where to be found and spoke to another manager which was very helpful and tried to assist. Finally the frozen food manager came and I asked him what the special was and he said R125. 00 for 4 or 5 pizzas??? What exactly is going on when management don't know what is happening in there department.

I'm highly disappointed I Makro as I do most of my shopping there. I should have taken a picture of fridge advertising Pizza on promo with no prices and taken names.

The manager that was helpful was a short colored guy with short black hair. Spoke to him at the back office at pay points. Im sure there are cameras to check. Time around 2pm. I'm wearing blue jeans and orange top.

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COMPLAINT #6259 - Advertising Issues
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