Online purchase done 3 weeks ago but no delivery made - Consumer Complaint for OK Furniture - Head Office

I purchased a lounge suite online on the 29 November. I haven't received my delivery as yet. I am so frustrated. I sent an email to the online shopping team but nobody got back to me. My husband contacted the Isipingo branch which is nearest to our home. He spoke to Faheem. He said the order went through to Verulam branch. My husband contacted Verulam branch and spoke to Wendy. She says they do not have stock and the supplier doesn't have stock. It is almost Christmas and we have no furniture to sit on. This is so ridiculous and pathetic. Why advertise if you do not have stock. Please just refund my money so that I can purchase elsewhere.