False advertising and delay of sorting out issue. - Consumer Complaint for Bradlows - Head Office

I have purchased lounge suite via laybuy. Did the deposit as requested and afterI had to follow up the said it was wrong advertising. I have made various attempts from my side to.sort the out and get my money back but no to no avail. Complaints ref: 9000127087. I understand that mistakes happen but then you sort it out if you are the person that made the mistake. I do not get any feedback. Nobody even contacted me to sort this out. I had to sit for hours on end to try and get through to your customer service department.