I had a lay by on friday friday 18th december 2020
And when getting home fitting on my sons Christmas clothes some of the items were to small in size I miss placed the slip and had no luck finding it ,I went to pep stores in cape town golden acre where I originally made the purchase to find out if they could just exchange it for me to a bigger size as I do not want any money back ,the lady at the counter refused to exchange the items for me and with that made a statement to say because I work for another retail company I should know the exchange/return policy which I do agree on but we do also make exceptions for customers that do not have a receipt for an exchange with no money involved and no slip given I did not like the fact that because this lady saw I was in work uniform she could use that and the itmes were over r1000 rand im a single parent already struggling how do I afford more clothes for my son that now has no Christmas or just clothes that fit at all please advise as to what I can do
Sad Christmas - Consumer Complaint for PEP STORES
RECIPIENT
PEP STORESReply by Manzo on 30 December, 2020
Comment I recently had the same experience which is poor customer service,most retail shops exchange for same price or more,or give a voucher.I wanted to take something that was r10 more but I was not assisted.I contacted customer service line and I was told thats their exchange policy.
COMPLAINT #10260 - Refund / Exchange Issues