I have had this problem every time I go to Puregold (which has been rather rare now these days). I was just there this morning and the check-out line was chaotic as usual. While the line says "Express lane - baskets only", people still have to wait longer because their so-called "baskets only" actually means allowing people with 3-4 baskets and loads of grocery items to check out at the "express lane." They could never fix this problem - not then and certainly not now. Very long waiting time for less than 10 pcs of grocery items. So disorganized with a lack of consideration for all customers. They should not make up such "rules" if they are not going to follow them anyway. In the photo below, you can see that the customer had boxes of grocery items in their "express lane."
The other issue I have against this store is their excessive checking of customers' bags and personal items. Once should be enough, as the customers enter the store. But these people had the temerity to (1) check the bags at the entrance AND (2) have the bags actually checked in at the bag counter (cannot be taken inside the supermarket) AND (3) check the bags AGAIN upon leaving the supermarket at the exit. Why in the world would they do this? This is complete distrust and quite frankly, an insult on their customers. Instead, they should invest in surveillance cameras and people behind those cameras who actually check to see who might be stealing from them. Customer service at this store:a whopping fail, if it even exists.
