No Feedback 3 weeks after my order - Consumer Complaint for Vodacom - Head Office

I placed an order on the vodabucks store on 27 November 2020. I have received a reference number FBMQ13557BF and received nothing since. I have contacted all possible vodacom call centres and no one can assist me. I am at my wits end now. No one is able to tell me where my order is and that is completely unacceptable. I have paid R7000 and received nothing. I feel like I am getting scammed out of my money and will be in touch with the cancellations department to cancel all my products with vodacom due to this horrible, disgusting service.