Courts customer service is the worst - Consumer Complaint for Courts Jamaica Limited Contact

I bought a laptop from Courts in March 2020 for school and from the very moment I brought the laptop home and turn it on I realize it was extremely slow I didn’t pay it any mind said I’d just work with it. September came and it’s now time for me to go onto my online classes and would you imagine that the laptop would not give me access to any of my classes. I used a old dell laptop I had and I was able to access my classes and this perfectly new laptop where the sole purpose was for school would not allow me to. So I decided to go back to Courts Constant Spring Branch to advise them of the issue, when I got there I explain the situation to the customer representative he then takes the laptop call his “technical team” he then press two buttons on the keyboard in less than 5 minutes he looks at me and tell me “base on the test the technical team ran my computer is fine and it’s slow because of how I use it”. I then said I’ve only use the laptop about 10 or less times from March cause I really need it for school so I didn’t have a reason to turn it on other than now when I need it so how turning on the laptop and going to google causing the laptop to run slow, he then said he doesn’t know and there’s nothing he can do and that the laptop is not compatible with my classes website bare in mind he didn’t even try the website or anything nothing at all he just gave back the laptop to me. So of course I asked for a manager and she was the exact same thing “there is nothing I can do, you have to call HP that’s who your warranty is with not Courts and am like she didn’t even think or put her self in my shoe I pay a customer is telling you she paid $122,000 for a laptop for school just to realize I can’t use it for school and there’s nothing you can do! she told me to call HP on a “Toll free” number I said to her I know it’s not “TOLL FREE” it is never toll free let me call on your landline phone she said no I can’t use their phone!!! Can you imagine you tell me now! I then take my phone call the number to prove to her that it’s not toll free and so said so done it finish my entire credit and then that’s when she told me I can use their phone to call she was the worst I tell you. And when I called she didn’t even say let me assist with speaking to them something to show empathy no she just went back to her desk then I spend almost an hour speaking to some overseas representative for them to tell me I have to pay 49Usd for them to try and fix it. Telling me that what they have to do to fix it isn’t under my warranty luckily a lady came in and heard the situation and offered to help and said that was the exact problem she had and she gave me the number of her computer guy and I went there and got the problem resolved my laptop can now access my classes and it’s moving way faster he even told me the price that Courts sold me the laptop for was high way robbery smh !!!! I will not recommend anyone to buy laptop from them .... worst customer service I’ve ever received and they obviously don’t care about the customers and their issues. Like what would have happen if the lady didn’t come and hear me talking? I would have a laptop that has no use to me and the company I bought it from cares zero. Very unhappy with the customer service received.