I called in to cancel my upgrade as I didn't require another phone. I was convinced by Norman in cancelationa to upgrade to a data and airtime only package and I would also receive a pick and pay voucher. I have had to call in 4 times now and am told it's escalated however get no feedback as I haven't received the voucher. No1 has contacted me as yet. Further to this I called in to query why I have not received the voucher as yet today and spoke to a Kerusha Chetty and Curtis James who just advised me that the voucher takes 2 months. This is misleading as the initial advisor misinformed me. He said the voucher is for December
The incompetent Curtis says they were just advised that the voucher will be given to customers in 2 months like that somehow is my problem. This contract needs to be cancelled asap. These call center advisors are clearly idiots.