I had such an awful experience at Clicks plumstead. I bought a Revlon hot air brush a few weeks ago (18/12/20 to be exact). I decided to return it today because I wasn't getting the result I had hoped for as advertised / reviewed. I have a flat iron, curler as well as a hair dryer and my hair dryer and brush could do my hair the same way without the exhaustion.
The guy on duty today, a young black male (I don't know his name as he wasn't wearing a name badge nor did I want to ask him because he irritated me), wasn't helpful at all. While I can understand that he was pushing back because it was a huge loss of a sale as that brush costed R960, another reason I don't feel it was worth it. He could have handled the whole situation so much better.
I returned the item within less than 30 days of purchase, with a receipt, in its original packaging but all he kept saying was but you used it so I cannot resell it!? Urhm, I have no idea how he wanted me to decide that I would be unsatisfied with this product without using it. Ridiculous!
He didn't even know the return policy and with him repeating himself countless times that I used the product upset me because while there are customers all around, I have to repeat myself to him. He wanted me to walk out of the store with that product that I paid for and even suggested I come back tomorrow when the Mamager isn't there, but I told him if the manager isn't here, someone should be in charge which of course was him! I insisted that he call the manager as I was not leaving without my money. After a long and unnecessary hassle, he authorized the refund. To top off the experience, he was then talking to a female in Xhosa next to him (not work related) while processing the refund. One can only imagine what was being discussed about me wanting to return a product that I paid for with my hard earned money!
This was tiring and just plain awful. Clicks, you definitely should be ashamed of your staff treating your customers this way!