NO Service / FALSE Advertisement / NO Delivery / STILL WAITING FOR Refund - Consumer Complaint for MAKRO - Head Office

On 27 April 2020 we ordered and paid online for our monthly groceries. The site clearly states that delivery is within 5-7 days. After 5 days the order message still reflected the same so my husband contacted the Makro office and we were told they were working on it. 2 days later - still the same story. Then all of a sudden on 10 May 2020 - 13 days later - we received an e-mail stating that 62 of the 94 lines of our order couldn't be met due to lack of stock. So now my questions: 1.How do you advertise goods if you don't have stock and can't deliver? This is false advertisement. 2.How do you take peoples money,(in the middle of a pandemic where as it is - money is on the short side for everybody) without delivering on the order placed. 3. When we phoned we were advised the order should be cancelled - the lady told my husband that the refund of our money into our bank account would take between 3-5 working days.....this after you could not deliver and it took you 13 days to notify us? Now you expect us to wait an extra 3-5 days totaling up to 16-18 days of waiting first for our monthly groceries - not being able to go to another shop and buy there - because you first want to hold on to our money to squeeze a little bit of interest out of it. This was the last time that Makro will see any of my money. Please repay/refund our money so that we can provide for our young ones at home.