Shake off summer rigged! - Consumer Complaint for Vodacom - Head Office

Dear Vodacom Customer. Your service ticket with reference number A9-8MI9-F917Q has been closed. Thank you Vodacom.

Good morning

I received the above SMS re my query. I do understand it fully but u are not responding to my actual query. Yes, I received and won a few puzzle pieces I previously won but my complaint was I won thee last piece of the puzzle 6/6 and the next msg popped up on my screen.. Shake is down technical error..
Then I received numerous msgs that I had won that puzzle piece before
What happened to the last piece I won. Is this shake rigged.. I have read the t&c's..
What happened to my prize.. This is unethical. So u guys take 5 days to tell me to read the terms and conditions. I sent another email and received an automated response to make use of the app or ussd string. I have played again daily and currently I have 1 puzzle piece missing on all prizes. I understand it's a game you win or lose.. It's not guaranteed but if you play and win the last puzzle piece you expect your prize.

I wnt a proper answer regarding why I did it win the prize I was supposed to.
I'm not explaining the entire story again. I wnt an answer today.