5 months after previous tenants vacated the premises I moved in. While renovating I started the migration process with my current ISP to the new premises to have continuous access. Then Vumatel installed a new fiber line and supplied a brand new ONT / fiber box.
We then discovered the previous tenants WHO I HAVE INFORMED VODACOM I DO NOT KNOW, never cancelled their contract. So I contacted Vodacom to let you know about it and that I now own this property. Your response their ID nothing you can do until they n cancel.
So now I was informed that an individuals physical address is considered personal information under the POPI Act.
I have no dealings, contracts or agreements of any kind with Vodacom. So a simple request, the fiber line and object number on the ONT device that I paid for to be installed at the premises that I now own please release it.
You are now aware that your client is using my personal address which is fraud from their side and a contravention of the POPI Act from your side. Please release this line so I can get fiber and continue my business from home