Customer service poor service and online app is disappointing - Consumer Complaint for Clicks Store - Head Office

I've been having issues getting into my clicks on line account for more than a month now clicks seems do be doing nothing about it , I have sent in emails , called -seems your clients are not important not even a call to apologize, numerous emails as clicks sure blocked my account , been dealing with Shamiema Bassardien who requested my Id surely clicks should,have this information from my account and club card , this is seriously annoying , to top it off someone else sends me a reply after I send in my I'd number stating that a new pin will be sent in 24hrs to reset the account , it's now 48hrs and still nothing , Also if you take a,close look at,my problem it's your online app that blocked me so resetting a pin won't help as the,issue is on your end as all other online apps are working fine , Seems the agents are no reading emails or nor does your support know how to resolve this issue , after all years of,being a clicks client I'm highly frustrated and dissatisfied