Lounge suite - Consumer Complaint for Bradlows - Head Office

Good day I bought a lounge sure at a cost of R38000 in 2018 at Bradlows I. Uitenhage thinking I'm buying a good quality product from an furniture shop with excellent name reputation. In 2019 july/August I had to return the lounge due to quality material after which I received a new one in November. The one I received in November had quality issues to I had to return it 22/23March, the manager of the brunch had promised to follow up on the metter and will arrange for new lounge, unfortunately we had lockdown which prevented us from getting our lounge on time. After lifting of lockdown I went to the branch several will no progress what so ever. I feel like we have been to patient with you team moreover the lounge is fully paid long time. I am considering to seek legal advice but I felt before I do to that I must seek other avenue to assist. Can you guys please follow up on this matter that has been with your time for a long time now. This soo unacceptable and very unprofessional of you guys. Please please assist us.