Good day,
I have contacted your offices on 4 August 2020 and spoke to Tamara regarding the cancellation of my contract with number 076 1818 430 and she advised that I needed to call your offices again on 11 August 2020 regarding the cancellation.
Please be advised that I contacted your offices again on 11 August 2020 and spoke to Julani with reference number 132703352189669 and requested cancellation of the contract as a month's notice had to be given.
Kindly note that I contacted your offices again today and they advised that there is no cancellation request. I have been a client for years and this is the service you provide me.
I am tired of your poor quality of service. Process my cancellation of my contract as requested twice failing which a complaint will be lodged with the Ombudsman as you take advantage of your Clients.
Please send me confirmation that the contract has been cancelled on its expiry date.
Kind regards,
Neeta Maharaj