Not Receiving Statement of Account - Consumer Complaint for Converge ICT Solutions Inc.

I got my internet service connected last November 2020 and around Mid December I realized I have not received any billing statement from Converge. So, I logged on to their app to check and it won't generate the billing statement plus my account status is showing as applied not active. So I created a trouble ticket and sent an email as well in different times hoping to fix the issue. I decided to call Customer Service to report the issue and a ticket was provided. I have been calling them every week since January 5th to follow up on the ticket number 004402451 until today January 22nd. And I've been getting the run around that they will escalate the concern wherein it's been 2 months and the issue has not been resolved. All the representatives I spoke with can't give me an exact time frame when they can reallign my account so the system can start generating the bill, view the billing statement using their app plus my account will show as active. On today's call I asked for supervisor hoping to get a concrete resolution but I was placed on hold long enough to decide to disconnect the call.