Iwent to send a parcel at pep cell Cala Eastern cape today , I am not happy with the way one of the cashiers by the name of Sine as shown on the name tag treated me.Firstly she turned me back to look for the box of that parcel after queing for a long time but I didnt mind, but when I came back with the box she with a negative attitude told me to give a store number to where the parcel goes and sinceits my first time to use paxi I asked her if they dont know the store numbers of other pep cell stores since its the same franchise but instead of answering me she was rolling telling me that it is not her job to find the store number for me and I was shocked and confused but before I could say anything her colleague advised me to google the number at least she did better than Sine , okey I used my last R20 which I was going to use as a taxi fare and bought airtym to do as she commanded me, and I tried to google but I found a lot of numbers so I dont know which one was the one so I gave the fone to her so that she can check instead she was sooo agressive and didnt even try to help seeing that Im clueless as I never used paxi before , she didnt even bother to explain what Im supppsed to do because I told her that this is my first time to use paxi instead she said there is no store number here and shoved my phone back to me asking for the next customer whimst am still standing infront of her , I asked her if she is not gonna help me and she said no am not gonna help you with such a confidence and agresivenesss the very same colleague of her is the one who i tervened by asking me nicely tto go and try at pep stores and thats when I left pep cell humiliated because what she did , she did it infront of other customers so I felt disrespected and belittled because the person employed and paid to help and explain to me was the one who illtreated me.
So as advised by her colleague I indeed went to pep store where I was welcomed and assisted without any hiccups and to my surprise the also asked me for the store numver I told them that I dont have or know it but they went an extra mile to use the store fone to help me get the store number , something that Sne didnt do
so I need help urgently as I am writting this am totally wrong and furious because when I arrived at Pep stores as I.explained what my problem was one of the customers there asked me and described this cashier asking if its Sne calling her by name and I said yes she told me that she stopped going to Pep cell because of the same reason so what I want to know where should we go when in need of your services?
Plzz deal with this as soon as possible and I need a feedback on this matter nit only feedback but the consequences too because I can never be treated like that by someone who is suppoesed to help me